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Returns & Refunds

  /  Returns & Refunds

Returns & Refunds

Returns
Goods returned within 14 days of receipt will be refunded in full, subject to our standard refund policy. A “Returns Form” must be completed, please email sales@whiteley.co.uk for a returns form. (Any item that has been specially made/adapted or been laser engraved cannot be returned unless faulty).

 

Refunds
Goods will be refunded in full if returned within 14 days with a valid returns number in original packaging and unused.

 

Return postage

The cost of the return postage will be at the expensive of the customer, however as our transactions made through PayPal, users are often able to claim the cost of this return postage back from PayPal directly.

To find out more, including PayPal’s terms and conditions, please visit: www.paypal.com/uk/webapps/mpp/refunded-returns

You will need to keep hold of any proof of postage you receive to be eligible to claim your postage cost back via PayPal. We also advise to use a tracked and signed for service for peace of mind.